Supporting Your Needs Anytime, Anywhere
Expert support is always within reach—from proactive troubleshooting to strategic guidance.
We’re committed to understanding your needs, offering flexible assistance, and delivering solutions that keep your operations running smoothly. Explore how our support structure adapts to your schedule and priorities below.
WHAT WE DO
Level 5 Global Support Team
COVERAGE AROUND THE CLOCK
& AROUND THE WORLD
& AROUND THE WORLD
DECADES OF EXPERIENCE
- Our engineers have decades of experience working with Critical Dimension and Defect Review SEMs and Darkfield Inspection tools.
EXPERT SERVICE, SUPPORT HARDWARE & APPLICATION
- Expert FSE’s available in North America, Europe, and Asia. Programs include on-call and on-site solutions.
Full Coverage

BENEFIT FOCUSED
- Minimize Downtime
- Optimize Value
- On-site Service Contracts
- On-site Application Support
- 100% Parts Supplied
- 100% Service
Bank of Hours

FACTORY SUPPORT WHEN YOU
NEED IT MOST
NEED IT MOST
- Make us a part of your support team on a scheduled basis.
- Flexible pre-arranged long term support.
- Cost-effective plans for 200, 500, and 1000 hours of service support.
Training
DECADES OF EXPERIENCE
- Customer Equipment training for basic tool operation, customer equipment tasks, and basic troubleshooting.
- Application training for improving theoretical and operational knowledge.

